This position will be supporting our Erie and Warren, PA locations where we work as a team to help seniors stay safe, healthy, and independent in their homes and communities. We are a premier healthcare provider striving to provide excellent patient care beyond the traditional boundaries of medical insurance plans!

Benefits:

• 9 Paid Holidays
• 3 Weeks and 1 Day of Paid Time Off Accrued from the Date of Hire for Full-Time Employees
• Medical, Dental, & Vision
• Free Life and AD&D Insurance Plan
• Health Savings and Flexible Spending Accounts
• Short Term Disability Insurance
• Group Voluntary Term Life Insurance for Employee, Spouses, and Dependents
• Paid Parental Leave
• Tuition Reimbursement
• Retirement Plan with Up to 5K Matching Annually / Vesting Schedule (Pre-taxable Savings)

Job Summary:

The Quality Specialist plays a vital role in ensuring the highest standards of care within our PACE (Program of All-Inclusive Care for the Elderly) services. Reporting to the QI Manager, this position is responsible for conducting daily internal monitoring, managing and analyzing data, ensuring regulatory compliance, and supporting continuous quality improvement initiatives. The Quality Specialist serves as a key liaison between assigned locations and the Quality department, promoting a culture of excellence and compliance throughout the organization.

Key Responsibilities:

Auditing & Monitoring

• Complete recurring audits as defined by the Quality Program.
• Conduct daily internal monitoring and audits to identify opportunities for performance improvement.
• Audit documentation for accuracy and compliance with regulatory standards.
• Review participant records for completeness, consistency, and follow-thru on care plan directives.
• Identify documentation discrepancies and provide timely feedback to Interdisciplinary Team (IDT) members for correction.

Data Management & Analysis

• Assist with data management for quality improvement activities, including coordination of data collection, entry, analysis, and assessment.
• Collect, track, and analyze real-time data for quality initiatives.
• Gather and organize data for reporting and analysis.
• Analyze trends and patterns in documentation to identify areas for improvement.
• Collect, summarize, and analyze performance data to identify opportunities for improvement.

Quality Assurance & Compliance

• Monitor and investigate potential or identified quality of care incidents; collaborate with staff to determine impact and next steps.
• Assist with internal audits, surveys, and regulatory reporting.
• Maintain up-to-date knowledge of applicable laws, policies, and procedures related to PACE services.
• Use sound judgment to identify deviations in standards of care delivery.

Staff Education & Collaboration

• Promote quality-focused behaviors in staff through observation, feedback, and education.
• Participate in IDT meetings to ensure compliance with quality elements.
• Serve as a liaison between assigned locations and the Quality department.

Professional Development

• Attend training sessions to stay current with regulations and best practices in quality assurance and PACE services.

Qualifications:

• Bachelor’s degree in healthcare administration, or related field (preferred).
• Experience in healthcare quality assurance, compliance, or data analysis.
• Familiarity with PACE program regulations and standards (preferred).
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with interdisciplinary teams.
• Proficient in data management and reporting tools (e.g., Excel, EMR systems).

Requirements:

• Requires valid State driver’s license with a clean driving record.
• Successful completion of background check, physical, drug screening, TB Screening

Working Conditions:

• Office-based with regular travel to assigned locations as needed.
• Participation in IDT meetings and training sessions.
• Occasional extended hours to meet audit or reporting deadlines.

Our organizations provide equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

The OSC family of businesses will only hire qualified individuals to work in a federally funded healthcare program. Please note that this excludes anyone convicted of a crime that could jeopardize the safety and well-being of the frail senior population that OSC/LIFE-NWPA/MVP/CBP serves. All individuals must disclose any conflicts of interest upon applying for a position and agree to a thorough background check when an employment offer is extended.

Employment Requirements: Successful completion of Pennsylvania Criminal History Check, PA DHS Child Abuse Clearance, Office of Inspector General check, and FBI Fingerprinting for Child Protective Services Law (at employer’s expense). Successful completion of post-offer employment drug screening and physical (at employer’s expense). CPR and First Aid Certification, or willing to obtain at employer’s expense. Individuals must have one year of prior experience caring for the frail elderly or willing to complete Company paid training to meet this requirement.

This position has full access to Participant, program, and staff records and reports, requiring discretion to protect individuals and the program.